Refund policy

Return & Refund Policy

At OPUURA, all sales are final. We do not accept returns or refunds once an order has been delivered.

Exceptions-

A replacement will be provided only if:
• You receive the wrong product.
• The product arrives damaged or leaking.
• An item is missing from your order.

To request a replacement, please contact us within 48 hours of delivery with:
• An unboxing video (from opening the sealed package until the issue is visible).
• Clear photos of the product and packaging.

After verification, we will arrange a replacement if the claim is valid. Refunds are not provided.